If you know that your myTobiiDynavox.com username and password are correct, and still cannot sign in to your T10 device, there may be an issue with your wireless network – it may be blocking the website. The first indication would be that you don’t get an error message on the Sign In screen – it just erases your password and returns you to the same screen.
First, go to the Android main screen, and then the Settings button – check to see that your wireless is connected. If not, then connect to a network, and then try again to sign in to the Compass software. If the wireless is connected, then continue with the next steps.
If you have an OPEN device – one that allows you to open a browser – try to navigate to myTobiiDynavox.com. If you can open that site and log in there, then the network is not the problem. If your network is blocking this site, then you should see a message to that effect, and you can contact your network administrators for a solution.
If you have a CLOSED device – one that does not allow you to open a browser – you can contact Technical Support. We can try to connect remotely. If that application will not connect, then your network is blocking it. If it will connect, we may be able to determine whether there is an additional block for our website.
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