I can connect to other networks, so why can't I connect to this one?

The Wi-Fi adapter in the TD I-Series devices operate at a fast speed (Wi-Fi 5), but you may be someplace that uses the older technology (Wi-Fi 4).  For these routers a setting needs to be adjusted in Windows.  Please follow the steps below to change this setting.  

1. Exit all applications.

2. Close all windows.

3. Right click on the Windows Start Menu.

4. Select Device Manager.

5. Select the > to the left of Network Adapters.

6. Right click on Realtek 8822CE Wireless LAN 802.11ac.

7. Select Properties.

8. Select Advanced.

9. Under Property, select Wireless Mode.

10. Under Value, select IEEE 802.11b/g/n.

11. Select OK.

12. Restart the device.