What changes will users see after installing the Boardmaker 7 Editor with the TD Updater? Status: Helpful Tip
| Customers will now be notified from inside the software when a new update is available and given the ability to control when new updates are applied, without the need for them to manually uninstall/reinstall to receive future updates. |
Why is the TD Updater only available for Windows and Mac? What about Chromebook users? Status: Helpful Tip
| Chromebook users will continue to recieve updates to the Boardmaker 7 Editor through the Google Play Store. |
How will I know if the TD Updater is working? Will you continue to provide announcments about new updates when they are released? Status: Helpful Tip
| We will continue to notify users of future Boardmaker 7 Editor improvements. In addition, users will now be notified of new updates directly through the Boardmaker 7 Editor application. |
Is it possible for an IT department to turn off updates on instructors' machines? Status: Helpful Tip
| Yes. IT departments that deploy the software through a push install will have the ability to turn off "Auto Check for Updates" and "Auto Download Udpates" through optional paramerts that can be set during the push install. If the software is installed manually these settings can also be turned off directly through the TD Updater applications that gets installed with the application. |
Can an IT department turn off automatic check/download updates for just the Student Center and not the Editor, or vice versa? Status: Helpful Tip
| No. Turning off Check for Updates and/or Automatically Download Updates turns them off for all Boardmaker 7 applications intalled on those devices. Please see our IT Deployment Guide for additional advanced installation support. |
How often does the TD Updater check for updates? Status: Helpful Tip
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What Settings are available in the TD Updater? Status: Helpful Tip
| The TD Updater allows users to turn on/off Auto-Check for Updates and Auto-Download for Updates. When Auto-Check for Updates is turned off users will not be notified of new updates and will have to Check for Updates to see if a new update is available. When Automatically Download is turned off, new updates will not be downloaded until the user initiates the update. |
What troubleshooting tools are available in the TD Updater? Status: Helpful Tip
| If an update is unsuccessful, the TD Updater will offer users the ability to Rollback and/or Repair. Rollback uninstalls the current version of the software and reinstalls the previous version if an user is having trouble using the software after an update. Note: This option will only be available for future updates. It is not possible to rollback to version 7.0.4 from version 7.1.0. Users will be given the option to Repair an update if the initial update fails. Using the repair option will reinstall the latest release version. |
Why did you create a separate TD Updater tool instead of building the update functionality into the Boardmaker 7 Editor? Status: Helpful Tip
| The TD Updater was built as a separate application based on current best practices. Creating a separate tool also allows us to use the same update mechanism for the Boardmaker 7 Editor and, eventually the Boardmaker 7 Student Center, so that customers who are using both applications can update through a single tool. |
How long will it take for the software to update when a new update is initiated? Status: Helpful Tip
| Update length will vary bases on an array of variables, including the size of the update, internet speed and bandwidth, computer specs, and the process used to deploy the update. |
Does the Student Center also get updates through the TD Updater? Status: Helpful Tip
| Currently, the TD Updater is only available for the Boardmaker 7 Editor. The TD Updater may be made available for the Boardmaker 7 Student Center in a future release of the Student Center. Customers will be notified when this is available. |
What happens if my computer shuts down while I am in the middle of downloading or applying an update? Status: Helpful Tip
| If the update is interrupted because of a system restart you will need to reinitiate the update through the application or through the TD Updater. |
If I turn off updates for my instructors, how will I need to update their devices? Status: Helpful Tip
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Why does my entire screen turn white while using the Editor? Status: Helpful Tip
| We are aware ofa problem and working on a fix. In themeantime we have a workaround that is very often effective. Please see the guidehere. |
Why does my Editor show the rocket logo on the left, but the right side is blank? Status: Helpful Tip
| fixing it. Please contact support for more information.Contact info is foundhere. |
What should I do if I can’t open some of the Activities to Go in my Editor? Status: Helpful Tip
| If you do not see thumbnails of Activities-to-Go activities you have added to your curriculum in the My Curriculumsection of theBoardmaker Editor, you may be able to access the activities in the Editor through the Open menu. Read this guidehere. |
Why aren’t my activities syncing between the Editor and website? Status: Work in progress
| The release of the 7.0.4 version of the Editor in July included many improvements to syncing. However, we are currently experiencing syncing problems and we are working to make improvements as quickly as possible. |
What do I do if when I try to click on my activity thumbnail, I do not see an edit option? Status: Work in progress
| If you do not see an edit option on the thumbnails of your activity, you may be able to access the activities in the Editor through the Open menu. Read this guide here. |
Can I update to 7.1.0 when I choose? Status: Helpful tip
| Yes, but you won't be able to receive any additional updates to the software until you install 7.1'' |
What are the steps customers will need to take to update to Boardmaker 7.1.0? Status: Helpful tip
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Mac and Windows Customers will need to uninstall all previous versions of Boardmaker prior to installing 7.1.0.
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After the software has been uninstalled, download the new versions here.
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Can I update to 7.0.4 or 7.0.5 when I choose, for example after I return from summer vacation? Status: Helpful tip
| Yes, you could even choose to wait until after our next release and benefit from both releases via a singular update. Waiting for the next release will allow customers to uninstall and reinstall the solution once. |
What are the steps customers will need to take to update to Boardmaker 7.0.4? Status: Helpful tip
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1. Mac and Windows Customers will need to uninstall all previous version of Boardmaker prior to installing 7.0.4. 2. After the software has been uninstalled, download the new versions here
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How do I manually uninstall and reinstall Boardmaker 7? Status: Helpful tip
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Please do the manual steps below. Note: If you are part of an organization, you may need your IT Dept to push/install this software for you. Windows - From the Windows start menu, open Settings on your device
- Select Apps
- Under the Apps & features section, select the Boardmaker 7 Editor and/or Boardmaker 7 Student Center
- Click Uninstall
- You will be prompted to confirm that you wish to uninstall; select Uninstall again to confirm
- You will see a window that shows the progress of the uninstall. You may also be asked if you want to allow the software to make a change to your machine. Select Yes when you see this window
- After the software has been uninstalled, download the new versions here
Mac -
In your Finder window, open Applications -
Select the Boardmaker 7 app icon then drag it to the trash can to delete -
After the software has been uninstalled, download the new versions here -
After the download is complete, double click on the file to run the installation. -
At the end of installation, it will prompt you to drag the file into the applications folder -
Once done, return to your desktop and drag the Boardmaker 7 Editor DMG file to the trash can
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What is file syncing and what improvements have been made to it? Status: Helpful tip
| - File syncing is the two-way transfer of files and activities between your computer and your web-based account
- 7.0.4 corrected the following syncing issues
- Some accounts were not syncing between the Boardmaker 7 Editor and myBoardmaker.com, causing activities to not show correctly in myBoardmaker.com
- Activities were missing in the My Boardmaker section of the Editor for some users
- File sync restarts after interruption and stops syncing when the user logs out
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What does “improved connection, authentication and network experience” mean and how does it relate to me? Status: Helpful tip
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Connection and authentication Instructors: You will no longer have to go out to the browser to log into the app. This will reduce confusion since you will not be transitioned from app to browser then back again ITs: Depending on how you have your network set up this may alleviate issues where settings are locked down and the application cannot access the correct URL (domain) to log in with the browser Network Experience Instructors: This may vary based on the settings ITs: You will be able to adjust and tweak network/proxy settings directly through the application instance
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How will the 7.0.4 release improve my print experience? Status: Helpful tip
| Release 7.0.4 corrected a bug where print preview was sometimes blank after creating a PDF. Additionally, the “open after creating” option in the create PDF flow now works on Chromebooks. |
What should I do if my PODD books aren’t working properly in Boardmaker 7? Status: Work in Progress
| We are currently experiencing issues in the conversion process and are working to resolve it as quickly as possible. Please visitour PODD in Boardmaker 7 page for assistance with PODD printing. |
Why am I not seeing results under My Media when searching in symbols? Status: Resolved with release 7.0.4
| This issue was addressed with the release of Boardmaker 7.0.4 on July 8, 2021. |
Why is drag and drop lagging or not placing items? Status: Helpful tip
| Drag and drop works correctly if you have your monitor scaled at 100%, but if you change it to be higher than 100%, this will cause it to lag. |
What was included in the latest Boardmaker 7 Editor Release? Status: Released
| To view the most updated release notes, clickhere. |
How do I check which version of the software I’m using? Status: Helpful tip
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Windows/Chromebook 1. Open the Boardmaker 7 Editor 2. Click the 3 lines menu button in the top left 3. Scroll down, click “About Boardmaker 7 Editor” 4. The version number will be listed in the window that pops up Mac 1. Open the Boardmaker 7 Editor 2. Go to the menu bar at the top of the screen and click "Boardmaker 7 Editor" 3. Select “About Boardmaker 7 Editor” 4. The version number will be listed below the logo on the window that pops up
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What URLs do I need to whitelist if I am working in an organization that blocks traffic coming from some outside websites? Status: Helpful tip
| Customers may be required to whitelist certain addresses to be able to successfully install the software and login with their subscription account, student account or activate a perpetual license or trial. Here is the complete list here. |
What should I do if I try to print a PDF of an activity and it’s coming up blank or not showing updates I’ve made? Status: Resolved with release 7.0.4
| This issue was addressed with the release of Boardmaker 7.0.4 on July 8, 2021. |
What should I do if it takes a long time for the Editor to load? Status: Work in progress
| We’re aware of this issue and are working to resolve it as quickly as possible. |
What should I do if my organization is using a proxy server and I get ‘timed out’ error messages? Status: Resolved with release 7.0.4
| This issue was addressed with the release of Boardmaker 7.0.4 on July 8, 2021. With the release of 7.0.4, IT Departments can configure appropriate network settings. If you continue to experience any errors, please contact our Support Team to be connected with our Network Engineer. |
What should I do if am getting an ‘initializing file handler’ error and then my Mac freezes? Status: Resolved if you take these steps
| Please update your operating system and this should quickly solve your issue. |
How do I save Boardmaker 7 activities when editing on a Chromebook? Status: Resolved if you take these steps
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How do I create a PDF or print from a Chromebook? Status: Resolved if you take these steps
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What are the steps Chromebook customers will need to take to update to Boardmaker 7.0.5? Status: Helpful Tip
| Chromebook customers will use the Play Store app to update. No uninstallation is necessary. |
