This occurs for some customers when Boardmaker 7 is attempting to update to the latest version via an auto-update. The auto-updater starts downloading the latest version in the background. This takes about an hour with no indication of progress, so many people exit the software, and if the update is not complete, relaunching the app will restart the download process entirely.

We recommend leaving the software running for about an hour, then shutting it down and restarting. At that point it should update to the new version.

If you don’t want to wait for the auto update and you have administrator privileges, you can download the full installer here, uninstall the current version, and run the full new install.

If you are running on a Mac, you may see a dialog popup that says “an update is ready to install. Boardmaker 7 is trying to add a helper tool.” At this point, you need to enter the administrator username and password for the update to complete.

Customers may be required to whitelist certain addresses to be able to successfully install the software and login with their subscription account, student account or activate a perpetual license or trial. Here is the complete list:

• *.myboardmaker.com
• *.boardmakeronline.com
• *.tobiidynavox.com
• goboardmaker.com
• bm-svc-prod-sr.service.signalr.net
• *.boardmakerservices.com
• tdlicensing.com
• web-downloads.s3.amazonaws.com
• applicationinsights.azure.com
• applicationinsights.microsoft.com
• services.visualstudio.com

As of December 17, 2020 after 6pm EST, Boardmaker 7.0.1 will be the latest version of the software. It will be an auto-update and there will not be a visual indicator as the update occurs in the background, so if you'd like to confirm that the update has taken effect, open Boardmaker 7, then close and restart it after a minimum of 30 minute then follow these steps:

• Open the Boardmaker 7 Editor or Boardmaker 7 Student Center
• Click on the three lines in the top left corner
• Scroll down, and select “About Boardmaker 7 Editor” or “About Boardmaker 7 Student Center”
• The version number will be listed below the logo on the window that pops up
• If you see “7.0.1”, you now have the latest version of the software
• If you are still seeing “7.0.0”, then you do not yet have the latest version, please keep the app open for some additional time and then close and re-open

We are aware of an issue in the Boardmaker 7 Student Center that has prevented users from downloading new activities and disrupted the ability to play previously downloaded activities since the release on November 17th. We have solved some of these issues in a Services release in January, but realize there are still issues that need to be resolved.

If you select ‘Create PDF’ after making changes to an activity without saving your work, those changes will not be reflected in the PDF. Please save before selecting Create PDF.

Please select the check box displayed at the top of the window and then click ‘Open Boardmaker 7 Editor’. Then close the second window. This should open the software.

We are currently experiencing issues in the conversion process and are working to resolve it as quickly as possible. Please see read this guide for more details.

We’re aware of this issue and are working to resolve it as quickly as possible.

If your organization uses a proxy server to secure connections between software running on their network and required outside sources, the Boardmaker 7 software may not launch properly, or may produce some errors. We’re working to resolve this issue as well.

1. First, right click (or control+click) on the icon

2. Select ‘Open’ in the menu that pops up

3. Select ‘Open’ in the new window that pops up

If that does not work, try the following:

1. Open your System Preferences

2. Select ‘Security and Privacy’

Under ‘General’ you should see a section called ‘Allow apps downloaded from’. It is likely set to App Store. Change that to ‘Anywhere’.

If this is a school or work computer, you may need your internal IT department’s assistance.

Please update your operating system and this should quickly solve your issue.

We’re aware of this issue and are working to resolve it as quickly as possible.

We have created a support article on this topic.  

We have created a support article on this topic.