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Boardmaker 7 Help

Boardmaker 7 Help

Boardmaker FAQs & Guidance

We're aware of some issues preventing customers from properly using Boardmaker 7 and understand how frustrating this can be. To help get you up and running more smoothly, here's a set of frequently asked questions and answers.

Installation & Software Updates 

What is included with Boardmaker Editor 7.0.3 Release?

Boardmaker Editor 7.0.3 fixes four bugs in the software including errors when attempting to drag and drop an unsupported file into My Boardmaker, invalid grid size in user settings, the Editor crashing after loading a white screen, and the Editor crashing after a new activity is created.

What happened with the Boardmaker 7.0.2 Release?

On the evening of January 27th, we published update 7.0.2. Unfortunately, this update had a critical issue which is now resolved with the Boardmaker Editor 7.0.3 release. See below on how to check the version of the Editor you are running off of and how to manually uninstall/reinstall, which is required in some situations.

What should I do if I have previously installed Boardmaker 7 and it was working for me, but now I see the message I was when I had the pre-release version of it?

This occurs for some customers when Boardmaker 7 is attempting to update to the latest version via an auto-update. The auto-updater starts downloading the latest version in the background. This takes about an hour with no indication of progress, so many people exit the software, and if the update is not complete, relaunching the app will restart the download process entirely.

We recommend leaving the software running for about an hour, then shutting it down and restarting. At that point it should update to the new version.

If you don’t want to wait for the auto update and you have administrator privileges, you can download the full installer here, uninstall the current version, and run the full new install.

If you are running on a Mac, you may see a dialog popup that says “an update is ready to install. Boardmaker 7 is trying to add a helper tool.” At this point, you need to enter the administrator username and password for the update to complete.

How do I manually uninstall and reinstall Boardmaker 7?

Please do the manual steps below. Note: If you are part of an organization, you may need your IT Dept to push/install this software for you.

Windows

  • From the Windows start menu, open Settings on your device
  • Select Apps
  • Under the Apps & features section, select the Boardmaker 7 Editor  
  • Click Uninstall
  • You will be prompted to confirm that you wish to uninstall; select Uninstall again to confirm
  • You will see a window that shows the progress of the uninstall. You may also be asked if you want to allow the software to make a change to your machine. Select Yes when you see this window
  • After the software has been uninstalled, download the new versions here

Mac

  • Uninstall Boardmaker 7 Editor
    - In your Finder window, open Applications
    - Select the Boardmaker 7 app icon then drag it to the trash can to delete
    - Open up your *Macintosh HD folder in your Finder window
    - Go to /Library/Application Support/Boardmaker 7 Editor; If folder is not visible press cmd + shift + [.] to show to show hidden folders (Folder will not be visible if you have not completely installed Boardmaker 7, by adjusting your Security & Privacy settings to “Open Anyways”)
    - Drag the entire Boardmaker 7 Editor folder to the trash
    - Empty trash

If you cannot locate your Macintosh HD folder
- In the Apple menu: Select Go
- Select Go to Folder
- Type ~/Library/
- Select Go
- The contents of the library will be visible, and the Application Support folder should show
- Delete the Boardmaker 7 Editor folder
- After the software has been uninstalled, download the new versions here 

How do I check which version of the software I'm using?

Windows

• Open the Boardmaker 7 Editor or Boardmaker 7 Student Center
• Click on the "Menu" button in the top left corner next to the 3 dots
• Select "Settings” then select “About"
• The version number will be listed in the window that pops up

Mac

• Open the Boardmaker 7 Editor or Boardmaker 7 Student Center
• Go to the menu bar in the top left corner and click "Boardmaker 7 Editor"
• Select “About Boardmaker 7 Editor” or “About Boardmaker 7 Student Center”
• The version number will be listed below the logo on the window that pops up

What URLs do I need to whitelist if I am working in an organization that blocks traffic coming from some outside websites?

Customers may be required to whitelist certain addresses to be able to successfully install the software and login with their subscription account, student account or activate a perpetual license or trial. Here is the complete list:

● ocsp.digicert.com
● cdnjs.cloudflare.com
● .s3.amazonaws.com
● .bing.com
● use.fontawesome.com
● Tse1.mm.bing.net
● Tse2.mm.bing.net
● Tse4.mm.bing.net
● boardmaker.onfastspring.com
● .boardmakerservices.com
● .boardmakeronline.com
● .myboardmaker.com
● bmactivityuploadstorage.blob.core.windows.net
● bmprodactivitystorage.blob.core.windows.net
● bmrubprodstor.file.core.windows.net
● bm-svc-prod-sr.service.signalr.net
● bm-services.azure-api.net
● bmrubteststor.file.core.windows.net
● .goboardmaker.com
● .mytobiidynavox.com
● .tdlicensing.com
● .tobiidynavox.com
● tdvox.web-downloads.s3.amazonaws.com
● s3-eu-central-1.amazonaws.com
● dc.services.visualstudio.com

Boardmaker 7 Student Center

What should I do if I cannot download new activities to the Boardmaker 7 Student Center or am having issues playing previously downloaded activities?

We are aware of an issue in the Boardmaker 7 Student Center that has prevented users from downloading new activities and disrupted the ability to play previously downloaded activities since the release on November 17th. We have solved some of these issues in a Services release in January, but realize there are still issues that need to be resolved.

Printing/creating/editing

What should I do if I try to print a PDF of an activity and it’s coming up blank or not showing updates I’ve made?

If you select ‘Create PDF’ after making changes to an activity without saving your work, those changes will not be reflected in the PDF. Please save before selecting Create PDF.

What should I do when I select Create or Edit Activity and two prompts appear?

Please select the check box displayed at the top of the window and then click ‘Open Boardmaker 7 Editor’. Then close the second window. This should open the software.

PODD

What should I do if my PODD books aren’t working properly in Boardmaker 7?

We are currently experiencing issues in the conversion process and are working to resolve it as quickly as possible. Please see read this guide for more details.

Speed/load times

What should I do if Editor and Student Center are working very slowly?

We’re aware of this issue and are working to resolve it as quickly as possible.

Error messages & pop ups

What should I do if my organization is using a proxy server and I get 'timed out' error messages?

If your organization uses a proxy server to secure connections between software running on their network and required outside sources, the Boardmaker 7 software may not launch properly, or may produce some errors. We’re working to resolve this issue as well.

What should I do if am getting an ‘initializing file handler’ error and then my Mac freezes?

Please update your operating system and this should quickly solve your issue.

What should I do if I get a malicious software pop-up when trying to install Editor on my Mac?

1. First, right click (or control+click) on the icon

2. Select ‘Open’ in the menu that pops up

3. Select ‘Open’ in the new window that pops up

 

If that does not work, try the following:

1. Open your System Preferences

2. Select ‘Security and Privacy’

 

Under ‘General’ you should see a section called ‘Allow apps downloaded from’. It is likely set to App Store. Change that to ‘Anywhere’.

If this is a school or work computer, you may need your internal IT department’s assistance.

Symbols & images

What should I do if my images aren’t loading properly in Core First Learning, Expedition Education, Reading Avenue and Book Bridge?

We’re aware of this issue and are working to resolve it as quickly as possible.

Printing & saving

How do I save Boardmaker 7 activities when editing on a Chromebook?

We have created a support article on this topic.

How do I create a PDF or print from a Chromebook?

We have created a support article on this topic.