EyeMobile Plus product support

Global end of sale notification – As of September 29th, 2021, EyeMobile Plus will no longer be available for sale.

Looking for support and training guidance for your EyeMobile Plus? Find video tutorials, how-to guides, software downloads, manuals and other useful resources.

Support articles

Software licenses

Decontamination

Contact support

Training videos

Training videos
Warranty
Downloads
Specifications

Videos

Browse our video library for visual learning on the I-Series.

Discover more

Young woman using a Tobii Dynavox I-Series device with her caregiver

Featured training videos

Browse the video resources available for the EyeMobile Plus and related software.

Unboxing the EyeMobile Plus

Overview of EyeMobile Plus features

Windows Control introduction

Accessing Windows Control settings

Using Windows Control taskbar

Using Windows Control sticky dwell click

Browse all support videos

Training resources

We offer many additional product training opportunities, including live events, on-demand courses and recorded webinars.

Live training events

Meet the experts at upcoming live on-location and virtual events featuring a wide range of topics.

On-demand training

Browse our library of self-guided resources to brush up on existing skills or learn new ones.

Connect and share

A cloud-based resource for managing your apps and sharing with your communication team.

Tobii Dynavox warranties

All Tobii Dynavox devices come with our Manufacturer’s warranty for two years. Additional protection such as TD Care can be purchased separately. TD Care is an extension of the manufacturing guarantee that gives you the best protection on the market. It covers accidents that damage the device, batteries and chargers on an unlimited number of occasions during the warranty period. Purchases and extensions of TD Care can only be made when buying the device.

Device	Warranty type	Term	Cost
EyeMobile Plus (excluding Surface Pro)	Manufacturer	2 yrs	Included

Software installers

Windows Control Bundle Installer

Installer for Windows Control 2.0 software bundle, contains Windows Control software, PCEye driver software, EyeR drivers and Virtual Remote.

Please note: If you already used the Classic Tobii Gaze Interaction software with first generation Windows Control, please uninstall it before you install your new Windows Control.

Multilingual Installer

Discover Tobii Dynavox Installer

Installer for the Discover Tobii Dynavox app.

English (UK) Microsoft

Tobii Dynavox Update Notifier

Manuals and documentation

Manuals

Installation guides

EyeMobile Plus Mounting Guide

Declarations and certification

Model

Tobii Dynavox EyeMobile Plus Eye tracking accessory

Tobii Dynavox EyeMobile Plus & Microsoft Surface Pro

Data streams

Eye tracking (gaze point, eye position, etc.) IR image stream at 30 Hz

Eye tracker processing unit

IS-4B Tobii EyeChip™ with fully embedded processing

Track box1 dimensions at 65 cm (26’’) distance (w x h)

>35 cm × 30 cm ellipse
>14” × 12”

Working distance

45 cm – 85 cm
18” – 33″

Detected gaze interaction >30 Hz

98% for 95% of population

User calibration
(former tracking robustness)

>99%

Accuracy

<0.3° ideal3
<1.0° for 65% of population
<1.3° for 80% of population
<1.7° for 90% of population
<1.9° for 95% of population

Precision

<0.1° ideal3
<0.2° for 65% of population
<0.25° for 80% of population
<0.3° for 90% of population
<0.4° for 95% of population

Max head movement speed (eye position)

40 cm/s (15.7 in/s)

Max head tilt

>20°

Max yaw, pitch

25°

Visibility

Low visibility (850 nm)

Flicker

No flicker (30 Hz constant)

Gaze latency / Gaze recovery

25 / 100 ms

Mounting

Built-in table stand for table top use.
Tobii Dynavox Quick Release adapter plate for Daessy and REHAdapt is included.
VESA adapter plate available as peripheral.

Ports

2 × 3.5 mm Switch connector interface
1 × USB 2.0
1 × Micro USB 3.0 (for connection to tablet)
1 × 5 VDC 4.4 mm Barrel Power Connector

Microphone

Microphone array consisting of 4 microphones

Speakers

2 × 3.5W

IR remote control

Integrated IR module with library of preprogrammed devices

Weight

Bracket & tablet

1440 g (3.17 lbs)

Dimensions

Tablet, w x h x d

292 mm x 201 mm x 8.5 mm
11.5" x 7.9" x 0.33"

Bracket & tablet, w x h x d

292 mm x 220 mm x 45 mm
11.5" x 8.66" x 1.77"

Internet access

Through WiFi and 3G

Tobii Dynavox certified tablet

Microsoft Surface Pro

Supported tablet dimensions (w x h x d)

265 – 310 mm x 185 – 205 mm x 8 – 11 mm
10.4 – 12.2" x 7.3 – 8.1" x 0.3 – 0.4"

System requirements (recommended minimum)

Processor speed: 2.60 GHz
SSD hard disk storage: 128 GB
Hard disk: 450 MB available
USB Interface: USB 2.0 or higher

Compatible operating systems

64-bit Windows 7, 8.1 or 10

Compatible Tobii Dynavox software

Windows Control 2, Gaze Point, Gaze Viewer, Magic Eye-Virtual Remote, Communicator 5, TD Snap, Grid, Compass

Incompatible Tobii Dynavox software

Classic Tobii Gaze Interaction Software, Snap Scene, ALL, Boardmaker Student Center

Battery

Capacity

28Wh

Charge time

Run time

~ 4 hours

~ 9 hours

Power supply

5 VDC 3A AC adapter

Full specifications

Find full specifications in the user manual:

EyeMobile Plus

Learning Resources

Customer Support