What do I do if my Internet is not working after a Windows Update?

April 23, 2020

Windows Updates can update the driver for the wireless network adapter on your device causing your networks to no longer be found.  This results in no Internet connection.  To resolve the issue you can roll back the the driver to the version that had previously worked.  The driver may appear in your Device Manager with an ! mark by it.  Please follow the instructions below but replace the driver in the example with the one you want to roll back.*

How to quickly reinstall an older driver on Windows 10

To roll back a device driver to a previous version on Windows 10, use these steps:

  1. Open Start.
  2. Search for Device Manager and click the top result to open the experience.
  3. Expand the category with the device that you want to roll back.
  4. Right-click the device, and select the Properties option.

    User-added image

  5. Click the Driver tab.
  6. Click the Roll Back Driver button.

    User-added image

  7. Select a reason why you're rolling back (you can select any option).

  8. Click the Yes button to confirm.
  9. Restart your computer.

Once you complete these steps, Windows 10 will uninstall the device, and the previous driver will be restored.

If the Roll Back Driver button isn't available, Windows 10 doesn't have any previous driver to roll back to. If this is the case you may be able to find another compatible driver   

In the case “Roll Back Driver” is unavailable:

  1. Open the Device Manager.
  2. Expand Network adapters.
  3. Double-Click the Broadcom 802.11ac Wireless PCIE Full Dongle Adapter.
  4. The properties menu for the adapter will open. Select the Driver tab.
  5. Select Update Driver.
  6. Select Browse my computer for driver software
  7. Select Let me pick from a list of available drivers on my computer
  8. In the list of Compatible Hardware, select Broadcom 802.11ac Wireless PCIE Full Dongle Adapter (Broadcom).
  9. Once selected and highlighted in the list, select Next.
  10. The drivers should install an a message should say: “Windows has successfully updated your drivers”. Select Close.
  11. If you would like to verify the correct drivers have been re-installed, the following information should show on the Driver tab:
  1. Driver Provider: Broadcom
  2. Driver Date: 7/18/2017
  3. Driver Version: 1.558.53.29

Internet wifi wireless network adapter driver